We tend to believe the first piece of information given to us. Worse we discount future information. This can make discovering real customer problems challenging. As well as tarnishing the responses your potential customers could have.
When discussing your background and what you want to do adding additional details of how you want to solve the problem could completely change the conversation you were going to have in regards to what is their problems.
In addition to giving more weight to first heard statements, regardless of accuracy. We as humans tend to look for the things that stand out the most and ignore all the mundane. We focus on things that generally don’t make sense in any other situation.
It’s how our brain works. It’s designed to discriminate against features and traits and behaviors. It’s how we discern the world around us. The berries we can eat the animals that are threats. Are all built on this machinery that’s kept us around for so long.
In fact this can go so far that we become obsessed with things that stand out as opposed to the every day events. If you are to ask who is happier Californians or Midwesterners. Both Californinians and Midwesterners say “Californians” yet, when you actually measure they are about the same. It’s because we, as humans, flock to the points of difference.
The decision if someone from California is happier is on the things we see as different. Like California has more sunshine. It’s warmer. It’s a vacation spot for people. “Oh! California for sure.” but we discount all the normal things. Like people working often in offices, human congestion, commute time. Things that we assume are constant even if they are not.
The challenge then is to look past first heard. Since that will be the last thing forgotten. Writing and audio recording will help challenge your recall. You can go back to it and drop statements into broad buckets to give you over all themes.
Remember do not fall prey to the first heard last forgotten syndrome that most others do.